Catching a taxi is a convenient way to get around. The tips below can help our clients and all taxi passengers feel confident in knowing your boundaries, ensuring you have a safe and comfortable journey.
- Trust your instincts and assert yourself if you feel uncomfortable. Report safety concerns or discrimination to your Wintringham support worker, the taxi company, and/or the police.
- Always ask for a receipt, that way you can be assured you have been charged the amount on the meter at the end of your journey and not more.
- Stay alert, and guide the driver if they go off route.
- Check the driver’s identification (displayed in the taxi), if you have any concerns, note the driver’s number for reference.
- If you use a mobility aid, inform the driver when booking so they can prepare the vehicle.
- Confirm the taxi’s number plates match your booking. If unsure, don’t get in.
- Carry an identification card including emergency contacts and medical details.
- Ask for help if needed, drivers should be happy to assist.
- Sit in the back seat on the curb-side for easy exit.
- Plan ahead – have payment and keys ready just before you leave. Do not provide payment or a Cabcharge card before your trip ends.
The safety of our clients is of the utmost importance. If there is anything about a driver’s behaviour, the trip, or the cost that concerns you, please contact your Wintringham Case Manager or worker who can support you, as your concerns can be investigated.